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Privacy Policy

Flora Painting Limited("we","us", or "our") respects your privacy. This Privacy Policy outlines how we collect, use, and protect personal information provided when you contact us, book an estimate, or submit your information through our website, phone, or messaging services.

Information We Collect

We may collect the following information when you contact us or fill out a form:

Full name

Phone number

Email address

Property address (to provide accurate quotes or scheduling)

Notes or messages you voluntarily include

We may also collect basic technical details such as IP address or browser information to ensure the security and proper functioning of
our website.

How We Use Your Information

We use your information for:

Scheduling estimates or services

Sending appointment confirmations and reminders

Responding to your inquiries

Providing customer service

Sending updates or marketing communications (only with your consent; you can opt out at any time)

Mobile Data & SMS Messaging

If you opt in to receive text messages from us:

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

How We Handle Your Information

We do not sell or distribute your personal information to outside parties for their own marketing use.

Your information may be accessed only by internal staff or trusted subcontractors (such as customer service platforms or texting services) who need it to carry out their duties. These parties are required to protect your information and use it solely for the purpose we authorize.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention

We keep your information only as long as necessary to fulfill the purposes above or to meet legal obligations. You may request deletion of your information at any time by contacting us.

Your Choices & Rights

You may:

Opt out of marketing messages by replying "STOP" or "OUT" to any text
Receive help by replying "HELP" to any text

Request to view, update, or delete your personal information

Contact us with any questions regarding your data

Security

We use industry-standard practices to protect your information. However, no data transmission or storage system can be guaranteed
to be 100% secure.

Changes to This Policy

We may update this policy periodically. Updates will be posted here.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

[email protected]

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